BOOKING POLICY

A DEPOSIT IS REQUIRED WHEN MAKING AN APPOINTMENT. THIS IS TO SECURE YOUR BOOKING THIS MUST BE PAID WITHIN A FEW DAYS OF THE BOOKING OTHERWISE THE APPOINTMENT WILL BE CANCELLED (THIS IS NONE REFUNDABLE)

IF YOU'RE HAVING YOUR HAIR COLOURED WITH US FOR THE FIRST TIME YOU ARE REQUIRED TO HAVE A SKIN TEST PRIOR TO YOUR APPOINTMENT.
THIS IS A LEGAL REQUIREMENT FOR OURSELVES BUT MOST IMPORTANTLY FOR YOUR SAFETY.

WE ARE A SMALL SALON SO WE WOULD APPRECIATE IF YOU DIDN'T BRING EXTRA GUESTS ALONG WITH YOU. UNFORTUNATELY WE DO NOT HAVE OVERFLOW SEATING AND AIM TO MAINTAIN A RELAXING AND SAFE ENVIRONMENT FOR ALL OF OUR CUSTOMERS.

WE COMPLETELY UNDERSTAND THAT YOU MAY NEED TO CANCEL OR RESCHEDULE AN APPOINTMENT.

PLEASE TRY TO GIVE AS MUCH NOTICE AS POSSIBLE AS THIS WILL THEN AVOID YOU HAVING TO PAY A CANCELLATION FEE -

IF YOU CANCEL YOUR APPOINTMENT WITH LESS THAN 48 HOURS NOTICE, WE KINDLY ASK THAT YOU PAY 50% OF THE APPOINTMENT MISSED BEFORE RE-BOOKING. THIS ENSURES THE EARNING ISN'T LOST FOR THE STYLIST.

IF YOU CANCEL YOUR APPOINTMENT WITH LESS THAN 24 HOURS NOTICE OR NO SHOW YOUR APPOINTMENT, WE KINDLY ASK THAT YOU PAY THE FULL APPOINTMENT MISSED BEFORE RE-BOOKING. THIS ENSURES THE EARNING ISN'T LOST FOR THE STYLIST

THANK YOU FOR READING AND WE HOPE YOU UNDERSTAND

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LOVE FROM,

THE RUSTIC & CO TEAM